Omni Hotels & Resorts ranked highest among nine upper-upscale hotel brands, according to the recently released J.D. Power and Associates 2012 North American Hotel Guest Satisfaction Index Study. This year’s highest ranking marks Omni’s fifth time as the leading hotel brand in this study.
Omni has consecutively outperformed the industry average for the past 12 years. The results are based on 61,716 responses from guests who stayed in a hotel from June 2011 through May 2012.
“Our number one priority is guest satisfaction, which is reflected in everything we do,” said Mike Deitemeyer, president of Omni Hotels & Resorts. “We congratulate and thank each associate for his and her continued dedication to this promise which is undoubtedly a key contributor in enabling us to earn this prestigious award for a fifth time.”
The study measured overall guest satisfaction in seven areas, of which Omni received the highest score in six of the seven areas including reservations, food & beverage, guest room and hotel facilities. From superior guest services, to outstanding culinary programs, Omni continues to tailor its offerings to enriching the guest experience.
The survey results also reflect Omni’s distinctive ability as a privately held company to consistently deliver on its high service standards. Omni’s mission and culture to create authentic and memorable experiences for guests is also supported by continued focus on innovative food & beverage initiatives, its “Power of One” associate empowerment program and unique guest wellness options. In addition, as a member of the Global Hotel Alliance, Omni enhanced its SelectGuest loyalty program earlier this year with the launch of the GHA Discovery® loyalty program, expanding numerous benefits on a worldwide basis.
Guests may visit omnihotels.com or call 1-800-The-Omni. Travelers or media can also follow Omni at Facebook.com/OmniHotels, Twitter.com/OmniHotels or Twitter.com/OmniHotelsPR.