I'm mad as hell and I'll proably continue to take it and ask myself why!
It's my fault. Like Charlie Brown with his football, I have expectations that what has always happened won't this time.
Inevitably, I'm disappointed.
I'm just back home from two industry meetings, both of which offered so much promise in content and design, and in a city and in facilities that should have been outstanding or at least great and certainly ADA-accessible, and didn't deliver.
I want to believe there is change. Tell me how I can.
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Dale Irvin has built a career out of making meetings more fun...
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My predictions - always an unsteady limb on which to go out - for 2013 in the meetings and hospitality industry contain some about brains, learning, meeting formats, RevPar, technology and human interaction.
What about yours?
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At this time of year, we may write notes on paper and send them with a thank you. After a meeting, is a thank you letter about the overnight set up staff who worked hard to ensure your general session would start on time, always written? Is the CSM/Event Services Professional or floor manager who, burdened with many groups (and overworked and underpaid), made sure your meeting was stellar, thanked, in writing?
I don't celebrate Christmas - the religious or secular angles. It just seems we can, as an industry and as individuals, do better year 'round in how we treat others.
Consider a random or specific act of kindness in January, February, March and through the entire year.
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Some thoughts and resources on one of the industry’s hottest waves
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Where, on the list of priorities (travel costs, taxes, hotels within walking distance to a convention center, restaurants, rates, etc.) do you add risk? And if you have it on your list, how do you measure it? What and how do our industry associations consider (other than funding) when they select cities?
Let's discuss. I really don't have easy answers.
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Leaving Las Vegas with plenty of takeaway...
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Have you thought about giving up more control of your conference? What is holding you back? There is no guarantee your attendees will achieve their goals and objectives, even if you continue to plan your event the way you always have.
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Great people are the backbone to any organization. Identifying the right people is a skill tha ...
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If you are invited to an event and RSVP that you will be there, is there an obligation to attend? Or is it okay to no-show? Does the hospitality industry have and exhibit good manners? Do you?
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