Omni Hotels & Resorts ranked highest among 15 upscale hotel brands, according to the J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index Study.
This marks the company’s fourth time as the top hotel in the segment. The brand first earned the highest ranking in 2000 and also took top honors in 2005 and 2006.
Omni achieved an overall score of 817 compared with the average score of 791 for the upscale segment. The top five "must-have" amenities for hotel guests in 2010 are wireless Internet access, complimentary breakfast, bedding and pillow choices, pillow-top mattresses and free parking.
The study is based on responses from more than 53,000 guests who stayed in a hotel from May 2009 through June 2010.